Complaints Handler
Handle customer complaints and inbound queries, enjoy Monday-to-Friday schedule, gain medical insurance, and join a company with a focus on your growth.
The Complaints Handler role at Corona Energy offers a competitive estimated annual salary between £30,000 and £36,000. This is a permanent, full-time role based in an office, featuring a weekday schedule that excludes evenings and weekends. Employees enjoy a suite of benefits including private medical insurance, life assurance, income protection, and a generous annual profit share scheme. Additionally, there are rewards and discounts as part of company perks, plus access to employee wellness programmes and professional growth opportunities.
Key Responsibilities and Daily Routine
Daily tasks include answering inbound calls, handling customer complaints, and resolving queries efficiently. You will also monitor and respond to emails and web chats, maintaining high standards of service and speed. The role emphasises teamwork and adaptability, as you share skills and support colleagues through challenging customer interactions and shifting priorities in a lively contact centre. Experience in the energy or utilities sector is helpful but not essential, though proven complaint handling is a must.
Advantages of the Role
One major advantage is the absence of night and weekend shifts, making it possible to maintain a healthy work-life balance. The benefits package is comprehensive, spanning health insurance, income protection, an electric vehicle scheme, and company-wide profit sharing.
Employees also gain access to development programmes and regular wellness events, reinforcing Corona Energy’s commitment to personal and professional growth.
Potential Drawbacks
The role is office-based and may not offer the flexibility that remote work brings. The contact centre environment can be busy and high-pressure, meaning strong resilience and adaptability are essential traits for success.
Additionally, experience in energy is advantageous, so newcomers to the industry may face a learning curve at the outset.
Verdict: Should You Apply?
For candidates seeking a customer service career with a supportive team, growth prospects, and strong financial rewards, this opportunity stands out. If you have call centre or complaints experience and value structured hours with robust benefits, this role deserves your attention.
