Customer Service Expert
Jumpstart your customer service career with Aviva. Enjoy a £25,400–£29,650 salary, generous holidays, flexible working options, and opportunities for professional growth. Show your communication skills and passion for helping others!
What You’ll Do: Day-to-Day Responsibilities
The Customer Service Expert role at Aviva is full-time, offering a salary range of £25,400 to £29,650 per year. Flexible working arrangements are provided, though remote work is not possible.
Daily, you’ll handle inbound calls, provide support for pensions, ISAs, and investment products, and assist customers with navigating digital platforms. Your empathetic communication is essential.
Your main goal is to offer a personalised service, building rapport with customers from different backgrounds. Aviva values strong problem-solving abilities and adaptability when facing diverse situations.
Tasks also include administrative duties and responding to customer queries with a positive, solutions-oriented approach. You’ll be supported with comprehensive training.
Aviva ensures that new team members gain expert financial knowledge, empowering you to develop your skillset for future growth within the company.
Main Advantages
One significant advantage is the highly competitive pay, well above entry-level customer service jobs. Additionally, Aviva offers a performance-based bonus opportunity and a solid pension scheme.
Generous holiday allowances ensure a healthy work-life balance. Employees can buy or sell additional leave according to their needs.
As a reputed employer, Aviva invests in your personal and professional growth through substantial training and clear progression paths.
Discounts on Aviva products, retailer offers, and even share schemes help you make the most of your package.
Supportive workplace policies, including private medical benefits and paid volunteering days, contribute to overall employee satisfaction and wellbeing.
Potential Downsides
On the downside, the role does not offer home office flexibility, which may not suit those seeking remote work.
Dealing with customers’ financial queries can sometimes be challenging, especially when handling sensitive or complex issues.
Shift patterns are pre-allocated, running between 08:00 and 17:30, which may not align with preferences for flexible scheduling at other times.
The role can be fast-paced and may require adapting to frequent process changes and evolving digital tools.
As with many customer service positions, handling difficult conversations can be emotionally taxing at times.
Our Verdict
Aviva’s Customer Service Expert position is ideal for those who are skilled communicators with a passion for helping people and developing expertise in financial services.
If you’re looking for career progression, training, and a company that genuinely supports its employees, this role presents excellent prospects. Benefits and compensation are notably competitive.
While there are some drawbacks such as no work-from-home option and potentially demanding shifts, the support network and training make up for these aspects.
For candidates seeking personal growth and a rewarding work environment, Aviva stands out as an employer of choice in the customer service field.
Overall, we highly recommend applying if you meet the key skills and appreciate a vibrant team atmosphere. Give your career a boost with Aviva.
Customer Service Expert
Jumpstart your customer service career with Aviva. Enjoy a £25,400–£29,650 salary, generous holidays, flexible working options, and opportunities for professional growth. Show your communication skills and passion for helping others!
