Service Designer (Agentic AI) – Lloyds Banking Group, Competitive Salary & Flexible Working

Job Overview and Conditions

The Service Designer (Agentic AI) position at Lloyds Banking Group offers a highly competitive annual salary range from £61,344 to £68,160. The role is offered as a full-time fixed term contract for 12 months, and boasts a hybrid working pattern with flexible options, including job share opportunities. Key benefits include a generous pension contribution, an annual performance-related bonus, share schemes, and 30 days’ holiday plus bank holidays. These attractive conditions make the role a strong choice for experienced professionals.

Those interested in this role should have a minimum of five years’ experience within Service Design, preferably with some exposure to Agentic AI. The working environment encourages innovation, continuous improvement, and personal development, making it appealing to candidates who value growth and learning within a large, forward-thinking organisation.

In addition, Lloyds Banking Group is committed to diversity, inclusion, and the well-being of its employees. Various workplace adjustments and well-being initiatives ensure colleagues feel supported and are able to thrive in their roles, regardless of their background or personal circumstances.

Day-to-Day Responsibilities

On a daily basis, the Service Designer (Agentic AI) will be collaborating with product teams to create seamless digital experiences for customers. Expect to advocate for Service Design, shape critical business initiatives, and ensure that services are led by colleague and customer insights.

The role involves attending stakeholder workshops, visualising outcomes, and defining project scopes as part of agile teams. It’s essential to research and document both current and future state services while managing expectations and incorporating feedback from multiple perspectives.

You’ll be expected to communicate effectively with senior technical and non-technical audiences, contribute to solution definitions, and provide a healthy challenge when appropriate. Calmness, resilience, and risk-awareness are valued traits for this position.

Additionally, the Service Designer will play a part in continuously improving the practice of Service Design across the group, helping colleagues to learn and grow collectively.

Key Advantages

One major pro is the generous and flexible benefits package, which includes a pension contribution of up to 15%, an attractive annual bonus, and extensive holiday entitlement. Colleagues can also adapt benefits to fit their own lifestyles, ensuring satisfaction beyond salary.

Another advantage is the Group’s strong emphasis on professional growth and diversity. Lloyds Banking Group invests billions in its people and technology, encouraging continuous improvement and fostering an inclusive and equitable environment where all voices are valued.

Plausible Drawbacks

One potential con is that the fixed-term nature of the contract (12 months) may offer less long-term job security compared to a permanent role. Those seeking indefinite employment might find this limiting.

Additionally, with the expectation of being present in-office for a minimum portion of the week, candidates must be prepared to balance on-site and remote work. This may not suit applicants seeking fully remote positions.

Final Verdict

This Service Designer (Agentic AI) role is particularly appealing for experienced professionals who appreciate flexibility, innovation, and the chance to leave a genuine impact on digital customer experiences. The enticing salary and remarkable benefits are significant positives.

However, the fixed-term contract structure and blended working arrangement may not fit everyone’s preferences. Overall, those wishing to advance their Service Design career in a supportive, evolving company should seriously consider applying.